Refund policy

We want you to love your trainers. If they don't fit or aren't right, here's how returns and exchanges work.

Free size exchanges

Wrong size? We'll cover the shipping on your new pair. Just post the old ones back to us.

30-day returns

You can return unworn, full-price pairs for a refund within 30 days of receiving them. Please try your shoes on indoors, on carpet. We can't accept pairs that have been worn outside or damaged.

Sale items

Our 30-day returns don't cover sale items. You still have the legal right to cancel any online order within 14 days of receiving it, under the Consumer Contracts Regulations. The items need to be unworn and returned within 14 days of you telling us you're cancelling.

How to return or exchange

Fill in our Return/Exchange/Recycle form, mark the option you want, and post it back with your shoes to:

Collective Canvas - Returns
22a Hanbury Street
London E1 6QR
United Kingdom

This is a postal address only, so returns need to be mailed. You pay the cost of posting returns and exchanges back to us. For exchanges, we cover the shipping on your new pair.

Refunds

We refund to your original payment method within four working days of your return arriving. If we can't offer the exchange you want, we'll refund you in full.

Faulty pairs

We check every pair before it leaves us, but faults can happen. Get in touch and we'll repair any manufacturing fault at our cost, including the cost of sending the pair back to us. If a repair isn't possible, we'll offer a new pair, store credit or a full refund, in line with the Consumer Rights Act 2015. This doesn't affect your statutory rights.